Refunds

All sales are final. We do not offer refunds.

Extras (a song, a voice note, premium flowers, your own link) are small, one-time digital purchases that switch on for your card straight away. Because they are delivered immediately, they cannot be returned, cancelled, exchanged or refunded once paid. Please check what you are adding before you pay. Sending a card, and everything marked free, never costs anything.

If something goes wrong

• If a payment fails or is declined, that attempt is not a purchase. Any amount your bank debited for it is reversed by your bank or the payment provider on their own timelines, which we do not control.
• If you were charged and the extra did not switch on, write to hello@bouquetgram.com with your card's link and we will switch it on. That is a fix, not a refund.

Nothing on this page limits any right you have under the law.

Who takes your payment

All payments are processed by Razorpay. We use no other payment provider, and we never see your card or UPI details.